5 Common Technology Issues in Business and How to Solve Them

July 19, 2022

Business is about innovation. Whether it’s providing customers with cutting-edge products or resolving operational challenges, innovation is the key to success. 

Today, most innovation is achieved through technology. But what happens when the technology that’s supposed to work for you starts working against you?

Luckily, knowledge is half the battle. By understanding these IT problems, you can quickly identify and overcome them within your own organization. This will free you up to concentrate on the challenges that your business may be facing.

In this article, we examine five of the most common IT problems faced by organizations, business owners, and business leaders in 2022.  

5 IT Problems in Business You Need to Know About

1. Challenges With Data Backup and Disaster Recovery

When it comes to major business disruptions, the term disaster is not just reserved for hurricanes and tsunamis. A crashed server, power outage, or malicious data breach are all considered as disasters.

The solution? 

Regular data backups and a detailed disaster recovery plan (DRP). This approach is nothing new; it’s the tried and true path to minimizing operational downtime and protecting critical data and infrastructure. But, as always, the devil is in the details.

Modern organizations are so overwhelmed by data that it’s hard to know which data is worth protecting. Other questions include, “how often does it need to be backed up?” and “how quickly will it need to be restored in the wake of a disaster?” The answers will largely determine both the cost and efficacy of your DRP.

Besides the problem of data overload, this issue is further complicated by employees who work remotely. This model, adopted by so many organizations in the aftermath of the COVID-19 pandemic, is evidently here to stay. Companies must improve their ability to centralize critical data so IT teams can perform regular back-ups.

 

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2. Increased Redundancy Complicating IT Processes 

As we all know, the pandemic brought about the rapid adoption of digital technologies. Although this improved many business facets, it has also left a jumble of digital artifacts in its wake. These are known as process redundancies.

A redundancy refers to any task or process that can be eliminated without affecting the net output. For instance, many organizations moved away from on-prem solutions in order to implement cloud-based services—a smart operational pivot.

The issue, however, is that many old, redundant systems continue to chug away in the background, consuming precious resources and adversely affecting network performance.

To solve this challenge, it’s essential for organizations to consider the entire landscape of their IT systems and infrastructure. 

Ask yourself:

  • What tasks are essential for your business now and in the future?
  • What unnecessary elements can be eliminated without affecting output?
  • Redundant or not, are there certain processes that no longer add value to your business?

Some businesses may feel that eliminating redundancies is not a top priority. But ignoring this issue is bound to lead to a decrease in system productivity, reduced speeds, and higher maintenance and implementation costs over the long-run.

Of course, it’s worth noting that not all redundancy is bad. When it comes to tasks like data backup or user authentication, redundancy is a tried-and-true method for protecting things like customer information from theft or disaster. If you’re unsure which redundancies are useful and which are mere clutter, be sure to consult with a trusted MSP.

5 Common Technology Issues in Business

3. Hybrid Workforce Issues

The advent of COVID-19 forced businesses to reexamine their working strategies. For quite some time, many companies shifted to purely home-based work. As conditions gradually improved, the strategy had to be further modified to account for the opening of offices.

Since then, many companies have begun to rely on hybrid strategies, which are an amalgamation of remote and office-based operations. While this provides employees with flexibility, it does come at a cost when it comes to IT.

In particular, IT departments are having trouble keeping up with the demands of the hybrid workforce strategy. Frequent issues such as unreliable Wi-Fi connections, faulty hardware and equipment, and communication problems have proven to be a challenge for technicians. These issues have directly impacted their ability to provide responsive support.

4. Supply Chain Interruptions Causing Hardware Delays

While mask mandates and curfews are largely a thing of the past, supply chain disruptions continue to affect companies worldwide in 2022. 

Shortages in a diverse array of products, from baby formula to microprocessors, have caused mass panic and major production delays.

What does this mean for businesses? Unable to get the critical hardware needed, organizations are now forced to make purchase decisions several months in advance, sit tight, and hope for the best. 

Lead times of 10-20 days have now skyrocketed into 90 days or more for things like desktops, laptops, servers, phones, networking equipment, computer components, and more. To face this challenge, there are few key strategies your business should adopt:

  • Staying flexible in terms of brands and configurations
  • Reusing decommissioned devices as a stop-gap measure
  • Considering pre-purchasing equipment to accommodate future needs, especially during a growth phase

5. Outdated Technology Frustrating Employees

With most of your employees’ work taking place in the digital space, it’s critical that your IT systems and infrastructure remain fast and interoperable at all times.

Using old, unsupported, or obsolete technology may not be causing problems now, but it will soon. Slow performance and poor integration are two technology issues that are sure to frustrate employees to no end and hinder productivity. 

Keeping your software applications up-to-date and your hardware on the cutting-edge is essential. Of course, this can be especially challenging when you consider the incredible rate of technological progress.

Note that supply chain disruptions are also going to impact how effectively you can stay ahead of the curve. That’s why it’s all the more important for your in-house team or MSP to provide regular maintenance, allowing them to verify which components are outdated, how they can be disposed of, and what they can be replaced with.

Get Trustworthy Solutions for Common Technology Problems

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Conquer Common Technology Problems With cyberCSI

More so than previous years, 2022 is rife with common technology challenges. The good news is that you don’t have to face these IT problems alone. 

By partnering with a trusted managed services provider (MSP) like cyberCSI you can get the most out of your IT investments while saving money on operating costs.

At cyberCSI, we’ve been helping businesses overcome problems with IT with premier technology management services for more than 25 years. Leave your technology needs to us and get back to solving the problems that really matter to your business.

Ready to keep your IT moving forward? Contact us today to learn how we can help you solve some of the most common technology problems.

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