IT Help Desk Services

Steer clear of downtime with remote helpdesk services that deliver rapid results.

Rapidly Resolve Issues With Quality IT Help Desk Services

Eliminate costly downtime due to frequent IT issues and slowdowns with proactive assistance from our helpdesk.

Why choose cyberCSI for IT help desk services?

  • Remediate issues faster with responsive IT helpdesk support that resolves 80% of issues on the first call.
  • Eliminate expensive downtime with proactive tech support available 24/7/365.
  • Reduce recurring information technology issues and see an overall improvement in productivity.
  • Work with a single point of contact to simplify and accelerate the issue resolution process.
  • Protect your sensitive data with disaster recovery solutions that help you maintain business continuity.
  • Trust in our ironclad service level agreements guaranteeing high quality helpdesk services.

Request a quote for our managed helpdesk services.

    Clients that trust cyberCSI’s Services

    See What Our Clients Say

    A sincere thanks to the Cyber CSI Team who have been a valuable HP Partner for 25 years. Your Team demonstrates the objective of keeping IT running smoothly in every interaction to the benefit of our mutual clients. We are excited to partner with Cyber CSI for the next 25 years ! Best Regards – Paul Iaquinta/ HP Inc Account Manager

    Paul Iaquinta

    cyberCSI has served as our IT team for over 20 years. They have kept our entire operation running smoothly and seamlessly. They have also helped with every system upgrade, as well as troubleshooting when specific problems arise. Their advice and service are second to none. We highly recommend cyberCSI for the IT needs of your business.

    David Cohen

    We had been relying on older IT hardware for a long time, but had no idea it cost as much as it did to operate. cyberCSI helped us get a great deal on upgrades while ensuring long-term savings. We’re grateful for their support.

    Bertha Orozco

    COVID forced us to shift to working from home. We tried to implement a BYOD strategy in-house, but we constantly ran into issues. cyberCSI put our concerns at ease by developing a proper strategy that’s helped us succeed remotely.

    Bill Garza

    Our business was hosting a major meeting with our partners and investors, but our audio visual equipment was unable to support our needs. cyberCSI helped us upgrade our AV technology which made a huge difference for us.

    Mary Parton

    If we hadn’t used cyberCSI’s Hardware Lifecycle Services, we’d have still been wasting money on old technology. Their experts literally saved us thousands of dollars.

    Joann Kelley

    When you need fast solutions for IT issues, cyberCSI is the company to call. They resolved our problems on the first call, which helped us avoid lengthy downtime.

    Jessica McLaughlin

    A Closer Look at Our IT Helpdesk Support Services

    • 24/7 Technical Support
    • On-Site Support Technician
    • Downtime Remediation
    • Ticket Auditing and Satisfaction Surveys
    • Hardware Lifecycle Services

    Get the Help of Elite Support Technicians Whenever Needed

    IT issues are notoriously unpredictable and can strike at any time. And if an IT obstacle is allowed to go unaddressed for a prolonged period, it can quickly increase in severity. 

    Partner with cyberCSI for IT help desk services and gain peace of mind with proactive support available 24/7/365. This ensures you receive reliable assistance the moment you need it. 

    Our IT consultants team of Level 1+ support personnel can resolve 80% of IT issues on the first call by identifying the cause of the obstacle and eliminating it at the source to avoid recursion.

    Reliable On-Site Support for Complex Issues

    Businesses that operate in specialized or highly regulated industries need consistent access to proactive IT help desk services that can resolve complex issues.

    At cyberCSI, we can dispatch an on-site support technician to your location to provide the assistance you need to get your business back on track.

    We’ll ensure that regardless of the issues you face, you’ll always have access to the resources necessary to achieve swift and thorough results.

    Eliminate Costly Downtime Once and for All

    The dangers of downtime are apparent. Even a few minutes of inactivity can lead to considerable losses in productivity and revenue. 

    Trust cyberCSI’s proven managed helpdesk solutions to make downtime a thing of the past with proactive support available around the clock.

    We ensure downtime no longer drains your productivity via:

    • On-site support
    • Comprehensive IT needs assessment (performed with the client)
    • 24/7 IT support
    • Network support
    • IT consulting and strategy

    Our engineers will identify the root cause of your issues and permanently resolve them, so you’ll never face the same challenge twice.

    Utilize Metrics to Track Success and Constantly Improve Service Delivery

    It’s one thing to say that we can improve your business with superior outsourced helpdesk support. It’s another to back that claim up with proof.

    When you work with us, we’ll provide you with critical information and performance statistics through:

    • KPIs
    • Metrics
    • Efficiency reports
    • Dependability reports 

    Our managed helpdesk services are also backed by service level agreements that ensure you always receive top-quality support from our team.

    Avoid IT Issues With Updates to Your Tech

    Many IT issues can be avoided by updating your technology as your business grows. 

    Whether you run a small business or large enterprise, ensuring your hardware and software is up-to-date is key to avoiding IT interruptions that require helpdesk services to remediate. 

    With the help of our innovative OPUS software, we provide proactive Hardware Lifecycle Services that ensure that your critical IT hardware is constantly being reviewed.

    OPUS provides detailed reporting and insight that covers:

    • Audio visual support
    • Printing and imaging 
    • Desktops and notebooks
    • Networks and connectivity
    • Mobile and unified communications

    Put an End to Constant IT Disruptions With Proactive Helpdesk Services

    Get fast, reliable remote helpdesk services.

    Our Helpdesk Service By the Numbers


    Recognized IT certifications and counting


    Certified technicians on staff, ready to support your business


    Of IT issues resolved on the first call with a support service agent
    IT Help Desk Support California

    Never Face IT Issues Alone With Round-the-Clock Assistance

    As a leading source for IT help desk services, we stop at nothing to ensure proper resolutions of your IT issues.

    When IT issues that threaten your business arise, our Level 2 and higher technicians will spring into action to deliver top-tier IT support that produces positive results.

    With our helpdesk support services, you’ll not only receive rapid resolutions to persistent IT issues, you’ll also have a proven partner that’s ready to step in after hours, on the weekend, and even on holidays.

    Eliminate IT Challenges and Boost Productivity

    If left unresolved, IT issues can seriously disrupt your workflows, leading to lost productivity and revenue. 

    With our IT helpdesk services, you’ll not only get the resolutions you need, you’ll also improve the return on investment for your technology.

    Get back to work faster with managed IT helpdesk services that work tirelessly to get to the heart of the matter and prevent issues from recurring.

    California IT Help Desk Services
    IT Help Desk Services in California

    Services That Always Continue to Improve

    When you take advantage of our outsourced IT help desk services you can rely on service level agreements that guarantee quality. 

    What’s more, our extensive metrics will highlight areas in need of improvement as well as keep you up to date on the progress we’ve made. 

    That way, you’ll be fully aware of what services you’re getting, how they’re performing, and what we hope to achieve moving forward, so your services always meet or exceed expectations while constantly improving.

    cyberCSI is a proud partner with

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