cyberCSI will work alongside your IT team to assess your Mobility Strategy and IT Infrastructure, act as an Additional Resource during the proof of concept (POC) stage for MDM deployment, and either augment your IT staff through deployment or provide a complete outsourced model to manage and support perpetual on-boarding of devices.
Our carrier alliances help ensure streamlined activation and procurement processes for perpetual on-boarding for new and existing users. cyberCSI is vendor agnostic but is also a reseller for the best of breed MDM software vendors.
Our technical team will help configure profiles, manually or over the air (OTA), and provide detailed documentation of the implementation process and on-site end user training. We will also configure each device per client-defined profile, security and application requirements.
cyberCSI excels at supporting a disparate set of operating systems and platforms so as the demand for and use of more iOS and Mac products grow in your organization we can provide complete technical break/fix support for those devices on-site or remotely and engage loaner programs per your specifications. By developing social platforms, Wiki’s, and user forums for self-supported models we also help to further improve productivity and reduce your IT expenditures.
Most enterprises resist the investment to support a Mac environment leaving support and the cost of support up to the employee via AppleCare or on-site at an Apple retail store. As the BYOD trend grows and expands, how can IT help desk environments scale as rapidly without sacrificing other critical initiatives and avoid incurring exorbitant costs? cyberCSI is an expert in Apple solutions, helping corporate enterprise successfully adopt an effective BYOD strategy.