Xerox Service Representative II

Department: Service

Locations: Mountain View, CA; South San Francisco, CA; Vacaville, CA

Summary

As a Xerox Certified Technician, you would respond to assignments usually involving the installation, repair or maintenance of Xerox printers and peripherals at the customer’s location. This self-motivated candidate will follow defined account or departmental policies and procedures, work on routine assignments, identify, test and repair Xerox printers including phaser and docuprint models.

Essential Duties and Responsibilities

  • Responds to dispatched assignments usually involving the installation, repair or maintenance of Xerox printers and peripherals at the customer’s location. Dispatched repairs are to be completed within a maximum turn-around time of 2 days.
  • Confers with sales, operations, purchasing and finance managers to assist development of service quality assurance processes and procedures, customer support plans, and to discuss new specifications required by customers and management.
  • Work independently on assignments and report progress to your supervising manager.
  • Coordinate, manage and predict equipment and part needs for dispatched service requests and coordinate those requests directly with the client.
  • Supervise small and large projects at a customer’s site. Supervise other personnel for that project to get the job done in a timely manner.
  • Other duties and responsibilities may be assigned.

Education/Experience

  • Technical authorization with Xerox.
  • Requires a sound technical background with 1-3 years of professional experience.
  • Able to multi-task and prioritize multiple projects.
  • Good interpersonal skills and organizational skills.
  • Must be dependable and able to meet deadlines consistently.
  • Should have the ability to work under pressure and should be flexible and able to adapt to a changing environment.
  • Troubleshooting and problem experience are helpful.
  • Excellent communication skills are a plus.
  • Good driving record

To apply for this position, send an email to jobs@cybercsi.com.

Be sure to attach your resume (in plain text or word format please) and mention the position in which you are interested.