Technical Service Representative II

Department: Service

Location: Mountain View, CA; South San Francisco, CA Vacaville, CA

Summary

As an A+ Certified Technician, you would respond to assignments usually involving the installation, repair or maintenance of desktop computer hardware and peripherals at CSI’s depot repair facility. Responds to dispatched assignments usually involving the installation, repair or maintenance of desktop computer hardware and peripherals at the customer’s location. This self-motivated candidate will follow defined account or departmental policies and procedures, work on routine assignments, identify, test and repair system hardware.

Essential Duties and Responsibilities

  • Duties and responsibilities to include those stated on the “Service Technician 1″ job description
  • Responds to dispatched assignments usually involving the installation, repair or maintenance of desktop computer hardware and peripherals at the customer’s location. Dispatched repairs are to be completed within a maximum turn-around time of 2 days. Exception would be if the dispatched repair is physically located over 50 miles from your place of business.
  • Confers with sales, operations, purchasing and finance managers to assist development of service quality assurance processes and procedures, customer support plans, and to discuss new specifications required by customers and management.
  • Work independently on assignments and report progress to your supervising manager.
  • Coordinate, manage and predict equipment and part needs for dispatched service requests and coordinate those requests directly with the client.
  • Supervise small and large projects at a customer’s site. Supervise other personnel for that project to get the job done in a timely manner.
  • Other duties and responsibilities may be assigned.

Education/Experience

  • Technical authorization with CompTIA and hold a current status of “A+ Authorized”.
  • Technical authorization with two or more of the following manufacturers: Apple Computer, Inc., Hewlett Packard LaserJet and DeskJet printers, IBM laptop and desktop computers, Compaq Computer, Toshiba America, DEC
  • Requires a sound technical background with 1-3 years of professional experience.
  • Able to multi-task and prioritize multiple projects.
  • Good interpersonal skills and organizational skills.
  • Must be dependable and able to meet deadlines consistently.
  • Should have the ability to work under pressure and should be flexible and able to adapt to a changing environment.
  • Troubleshooting and problem experience are helpful.
  • Excellent communication skills are a plus.
  • General knowledge of Filemaker Pro, Microsoft Excel, Microsoft Word, and Microsoft Outlook is a plus.
  • Knowledge in one or more operating systems such as MacOS, WIN 95, WIN NT is mandatory.
  • Good driving record

To apply for this position, send an email to jobs@cybercsi.com.

Be sure to attach your resume (in plain text or word format please) and mention the position in which you are interested.