Technical Service Representative I

Department: Service

Location: Mountain View, CA; South San Francisco, CA; Vacaville, CA

Summary

Responds to dispatched assignments usually involving the installation, repair or maintenance of desktop computer hardware and peripherals at CSI’s depot repair facility. This self-motivated candidate will follow defined account or departmental policies and procedures, work on routine assignments, identify, test and repair system hardware.

Essential Duties and Responsibilities

  • Responsible for customer satisfaction results.
  • Respond to assignments usually involving the installation, repair or maintenance of desktop/laptop computer hardware and peripherals at CSI’s depot repair facility. Repairs are to be completed within a maximum turn-around time of 2 days.
  • Prioritize assignments is order of importance.
  • Update the status of all work performed on any service repair using CSI’s custom built call-tracking and customer database.
  • Be proactive regarding job efficiency to include suggestions for the Service Department.
  • Communicate the status of the repair assignments to the customer at all times. Be proactive in making sure the customer is knowledgeable about the status of their computer at all times.
  • Follow defined company policies and procedures.
  • Daily make sure that the service repair area is kept in an orderly, clean, neat and safe manner and that all tools, materials and parts have been stored properly and are accounted for.
  • Other duties and responsibilities may be assigned.

Other Duties

  • Research and submit recommendations to your manager for improving CSI’s service operation.
  • Help out on large moves and reorganizations within the company.
  • Perform inventory counts at the end of every quarter.
  • Saturday work may be required.
  • Backup to the Integration department, following scripts and quality control assurance procedures when integrating and testing computer hardware and software components. This includes accurate and timely updates, as instructed, to the MassTrack database and audit trails.

Education/Experience

  • Knowledge in one or all operating systems such as MacOS, WIN 95, WIN NT.
  • Good interpersonal skills and organizational skills.
  • Must be dependable and able to meet deadlines consistently.
  • Should have the ability to work under pressure and should be flexible and able to adapt to a changing environment.
  • Multi-tasking skills are a must.
  • Requires a sound technical background with 0-2 years of professional experience.
  • Troubleshooting and problem experience are helpful.
  • Excellent communication skills are a plus.
  • General knowledge of Filemaker Pro, Microsoft Excel, Microsoft Word, and Microsoft Outlook is a plus.
  • Technical authorization with one of the following manufacturers: Apple Computer, Inc., Hewlett Packard LaserJet and DeskJet printers, IBM laptop and esktop computers, Compaq Computer, Toshiba America, DEC

Physical Requirements

  • While performing the duties of this job, the employee is occasionally required to stand, walk, sit, and reach with hands and arms. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 75 pounds. The noise level in the work environment is usually moderate.

To apply for this position, send an email to jobs@cybercsi.com.

Be sure to attach your resume (in plain text or word format please) and mention the position in which you are interested.